Shipping
SHIPPING DETAILS AND COVID UPDATES
CURRENT Covid-19 delivery times and information?
We are still operating and dispatching orders. Unfortunately we are unable to guarantee delivery times through our carriers due to the overwhelming deliveries they are processing. We are doing our very best to get your items to you in a timely manner.
What are my shipping carrier and delivery options?
You will choose your preferred shipping carrier and delivery options from your cart menu. Prices are based on weight and measurements and will be calculated at checkout.
What are the shipping rates?
Shipping Rates vary based on your choice of Standard, Overnight, Expedited or International Shipping. All Shipping costs are calculated in real time at the time of checkout for your convenience.
Duties and Import Taxes for International Shipping
International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return shipping costs incurred by The RDE Co. These fees are specific for the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by THE RDE Co. at checkout does NOT cover any duties, taxes or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged back to customer on the original invoice.
How long are delivery times and where are they shipped from?
We carefully prepare and package each order from our Design Shop in Muskoka, ON. Orders ship Monday through to Friday. There are no weekend or Stat Holiday shipments. We aim to dispatch all orders within 3 - 5 days from when original order was placed, this is due to the processing times required for all personalized products. All orders have an estimated delivery time of 7 - 10 working days within Canada, this does not include processing time.
Estimated delivery time for US or International orders is dependent on your choice of shipping options, but can range from 10-20 days, this does not include processing time.
What should I do if my order is missing?
If you are in Canada and have not received your order within 10 working days from the date of your shipping confirmation email, please contact us by email at csr@reddoorengraving.com
For US & International customers, please allow up to 20 working days before contacting us regarding a missing order.
All other shipping enquiries should be sent to csr@reddoorengraving.com